Vice President of Global Account Management (Remote)

Job summary

The Vice President of Global Account Management is tasked with overseeing the health and retention of a significant portfolio of corporate client accounts, ensuring profitability and growth while fostering strong global relationships. This role involves leading a team of Global Account Directors and is pivotal in developing client retention strategies and enhancing overall client satisfaction.

Qualifications

• At least 10 years of experience in corporate client or account management.
• Minimum 10 years of experience in domestic relocation and/or international assignment management, including operational management.
• A minimum of 5 years in a leadership role.
• Strong problem-solving and conflict resolution skills.
• Financial and accounting knowledge with prior P&L responsibility.
• Excellent oral and written communication skills.
• Strategic planning capabilities.
• Familiarity with business application technology is preferred.
• Global living or working experience is a plus.

Responsibilities

• Lead, coach, and develop a high-performing team of Directors in Global Account Management.
• Guide client retention strategies and oversee quarterly governance and annual client reviews.
• Ensure effective client communication and manage contract renewals and renegotiations.
• Analyze client data to identify trends and growth opportunities, providing insights to stakeholders.
• Drive portfolio profitability through P&L analysis and revenue growth initiatives.
• Collaborate with the global sales team on RFPs and support new business opportunities.
• Work with global operations teams to meet client satisfaction goals and manage escalations.

Skills

• Leadership and team development.
• Client-centric approach with strong analytical skills.
• Financial acumen and strategic planning.
• Excellent communication and collaboration abilities.

Education

• Relevant degree or equivalent experience preferred.

Tools

• Familiarity with client management software and business application technology.