IT Business Analyst (Remote)

Job summary

The role involves analyzing business needs and requirements for IT services, specifically focusing on ServiceNow implementations and optimizations. The position requires collaboration with various stakeholders to ensure effective solutions are delivered.

Qualifications

• Proven experience as a Business Analyst in IT projects.
• Familiarity with ServiceNow platform and its functionalities.
• Strong analytical and problem-solving skills.

Responsibilities

• Gather and document business requirements from stakeholders.
• Analyze current IT processes and identify areas for improvement.
• Collaborate with technical teams to design and implement solutions.
• Conduct user acceptance testing to ensure solutions meet business needs.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in process mapping and requirements gathering techniques.
• Ability to work independently and manage multiple tasks.

Education

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

Tools

• Experience with ServiceNow, Microsoft Office Suite, and project management tools.